ITC Hotels has announced its partnership with online food aggregator Zomato to offer customers responsible dining experiences in the comfort of their homes. Through this partnership, Zomato will not only enable ‘contactless’ deliveries on all pre-paid orders but will also provide patrons of ITC Hotels the option of takeaway menus via this platform.
In addition to this, the ITC Hotel's two recently launched food initiatives, viz. ‘Gourmet Couch’ and ‘Flavours’ have also now been listed on Zomato, given that it has received an overwhelming response from diners across India.
ITC Hotels would commence the home delivery and takeaway venture with Zomato with several properties across India. These would include ITC Maurya (New Delhi), ITC Maratha (Mumbai), ITC Grand Central (Mumbai), ITC Royal Bengal (Kolkata), ITC Grand Chola (Chennai), ITC Gardenia (Bangaluru), ITC Windsor (Bengaluru), ITC Kohenur (Hyderabad), ITC Kakatiya (Hyderabad), ITC Rajputana (Jaipur), ITC Mughal (Agra), ITC Grand Goa (Goa), Welcomhotel Chennai, Welcomhotel Bengaluru, Welcomhotel Vadodara, and Welcomhotel Coimbatore.
Speaking on the occasion, Anil Chadha, COO, ITC Hotels said, “ITC Hotels has always showcased the finest culinary traditions through its globally acclaimed signature brands. However, in a world where change is the order of the day, it has been our endeavor to ensure our patrons continue to enjoy their favourite cuisine through an outreach dining experience in the comfort and safety of their home. As part of ITC Hotels, Responsible Luxury initiative, the ‘WeAssure’ program follows a stringent hygiene and safety protocol for pan-India home delivery of food to their valued guests. The collaboration with Zomato will further assist us in responsibly delivering our unique culinary experiences using their advanced distribution network across the country.”
Zomato has implemented 8 Max Safety measures to ensure the utmost safety of food. These measures include– restaurants follow WHO practices; contactless delivery; both restaurant staff and delivery partners wear masks; temperature checks and sanitization stations for both kitchen staff and delivery partners; and mandated use of the Aarogya Setu app.
“ITC Hotels are known not just for their luxurious hospitality but also for their culinary delights and we are glad to partner with them. With the growing trend of celebrations at home, we believe that ITC’s exclusive gourmet and indigenous food offerings powered by our wide on-ground delivery network will offer great food delivery options for consumers celebrating small and large occasions. Zomato will ensure that its 8 Max Safety measures are well implemented in every delivery to provide an experience as close and unique as ITC Hotels,” added Mohit Sardana, COO-Food Delivery, Zomato.