What Does a Hotel Housekeeping Manager Do?
In short, a Housekeeping Manager, or head housekeeper, takes overall responsibility for cleaning rooms, laundering linen, and maintaining hotel furnishings and equipment.
They supervise room attendants and cleaning staff to ensure rooms are cleaned to a high standard. Managing housekeeping staff also entails:
- Drawing up shift rotas.
- Hiring and training new employees.
- Ordering cleaning equipment and room supplies.
- Managing budgets.
On top of that, the Housekeeping Manager ensures that staff work and comply with health and safety rules. During busier periods, they may need to pitch in and help room attendants clean rooms.
It’s plain to see that hotel Housekeeping Managers execute responsibilities crucial to the hotel’s day-to-day smooth running. So much so that Housekeeping Managers sometimes have to step up to the duty manager’s role if the general manager is absent.
Things to Consider Before Becoming a Hotel Housekeeping Manager
Before diving headfirst into this new career path, there are a few things you should know about the job:
- You’ll work shifts, which can include early mornings, late nights, and weekends. A flexible schedule is a must, and you should be able to adapt to different working hours.
- You need to be fit enough to go up and downstairs and bend down. The job can be physically exhausting and requires a lot of movement.
- Part-time work may be available.
- It’s not uncommon for Housekeeping Managers to have a live-in arrangement with the hotel that employs them. However, this might result in a deduction from your salary to cover board and lodgings. That said, live-in positions often present an excellent opportunity to live cheaply and save money.
- You’ll be responsible for managing staff and budgets. So, on top of excellent housekeeping skills, be prepared to take a leadership role with responsibilities.
- You should be comfortable with finances and handling many tasks at once – multitasking is a must!
- You shouldn’t be allergic to dust or cleaning supplies.
What Qualifications/Experience Do You Need to Become a Hotel Housekeeping Manager?
You don’t need formal qualifications to become a Housekeeping Manager. That said, larger, more upscale hotels may require a bachelor’s degree, ideally in hospitality management. These kinds of courses typically include modules covering:
- Housekeeping management
- Hotel management
It’s also possible to complete an apprenticeship in housekeeping management. On the flip side, it’s possible to kickstart your career with just a high school certificate.
In terms of experience, a background in management in any field is a massive bonus. But you could also strive to become a Housekeeping Manager if you’re currently a housekeeping staff member or front office worker. It’s not uncommon to gain this promotion after working in the facility, demonstrating leadership, and providing excellent customer service.
How Much Can You Earn as a Hotel Housekeeping Manager?
As always, salary significantly varies depending on where you work, the hotel’s size, and the job’s demands. You may also wangle a higher salary if you can prove you’ve had lots of prior housekeeping experience. Best of all, the job market for first-line housekeeping supervisors is expected to grow until 2026, making it the perfect position for anyone seeking to elevate their hospitality career in the near future.