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From A Housekeeping Staff To The General Manager!

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Some stories stop you in your tracks. This is one of them: Meet Mr. Naleem Ariff.

He grew up in a remote village in the extreme southern part of India. Service was in his blood and that proved to be the catalyst for his career.
Here’s the backstory:  
In 1997, his elder cousin was working at an auto body shop in Dubai. The Director of Food Beverage at the JW Marriott, Wolfgang Lindlbauer, was a customer. He was impressed by the level of service and asked how he could show his appreciation. The response:
“My younger cousin is seeking work in Dubai. I think he should be in the service industry. He has the right attitude.”
Shortly thereafter, Naleem got a call from the hotel. In his native language, he assured the Chief Steward:
“Any job I will do. No problem.”
He headed to Dubai and was handed a mop.
He kept the kitchen spotless and then spent five years waiting tables, delighting guests, and learning English in the process.

His career took off and it’s no wonder. He had the trifecta: Ability, Drive Support.
His professional trajectory spans multiple countries including the U.K. and Abu Dhabi and includes 11 different roles -- from Steward to Server, Waiter to Shift Leader, Restaurant Manager to Director of Operations, and from Hotel Manager to General Manager.

Marriott International prides itself on a culture of opportunity and they are shifting even further from hiring off a resume to hiring the whole person. What’s their character? What values do they bring?

Good service and championing one another is at the root of this story. Naleem’s cousin saw a spark in him, and Wolfgang was always on the lookout for talent.


There’s never been a better time to join their company. Spot the sparks. Be on the lookout for the next Naleem …


Naleem's Linkedin Profile: Naleem Ariff


Courtesy: Craig S. Smith

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